Services

The Proactive Support Program (PSP) includes a scheduled monthly visit to ensure small items are attended to, and that familiarity with people, processes, and systems are maintained. The cost of the standard Proactive Support Program is $600/month. Additional time is billed as needed at a discounted rate of $110/hr. For companies outside the immediate Twin Cities area we negotiate a fair price structure to accommodate travel. Almost all our support can be provided remotely, so on site visits can be minimized.

We also provide services as needed, without a Proactive Support relationship, and bill at $140/hr with a 2 hour minimum for onsite work, and bill in 15-minute increments. There is a 15-minute minimum for remote/phone support, and time is tracked in 15-minute increments.

For new customers with fewer than 25 PCs, we offer a Network Assessment for $995. Our Network Assessment includes a detailed audit of existing PCs, servers, as well as recommendations based on our findings. We also create a Visio diagram of the overall LAN/WAN environment. For larger environments, we will provide a Network Assessment at a fixed price dependent on the size and complexity of the environment.