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The Proactive Support Program also includes a scheduled monthly visit to ensure small items are
attended to, and that familiarity with people, processes, and systems are maintained. The cost of the standard Proactive
Support Program is $600/month. Additional time is billed as needed at a discounted rate of $104/hr. For companies outside
the immediate Twin Cities area we negotiate a fair price structure to accommodate travel. Almost all our support can be
provided remotely though, so on site visits can be minimized.
We also provide services as needed, without a Proactive Support relationship, and bill at $140/hr with a 2 hour minimum
for onsite work, and bill in 15-minute increments. There is a 15-minute minimum for remote/phone support, and time is
tracked in 15-minute increments.
For new customers with fewer than 25 PCs, we offer a Network Assessment for $995. Our Network Assessment includes a
detailed audit of existing PCs, servers, as well as recommendations based on our findings. We also create a Visio diagram of
the overall LAN/WAN environment. For larger environments, we will provide a Network Assessment at a fixed price dependent
on the size and complexity of the environment.
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